Shipping Policy

Last Updated: October 14, 2025

Thank you for shopping with CivicLabel.shop! We aim to provide a smooth and reliable shopping experience, including fast and affordable shipping. Below you will find all the information regarding our shipping policies.

1. Shipping Areas

Currently, we only ship within India. We are working on expanding our international shipping options in the near future, so stay tuned for updates.

2. Shipping Timeframe

Processing Time: Orders are processed within 1-2 business days after payment is received. Please note that orders placed on weekends or holidays may be processed on the next business day.
Shipping Time: Once your order is shipped, you can expect delivery within:
- Metro cities: 3-5 business days
- Other areas: 5-7 business days
Delivery Delays: In rare cases, delivery may take longer due to factors such as weather, holidays, or carrier delays. We will notify you if there is a significant delay with your order.

3. Shipping Fees

Standard Shipping: We offer free shipping on all orders over ₹999 within India.
For orders below ₹999, a flat shipping fee of ₹100 will be applied at checkout.
Express Shipping: If you need your items sooner, express shipping options are available for an additional cost. The exact fee will depend on your location and the weight of your order. This option will be visible at checkout.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to check the status of your delivery on the courier’s website.

5. Shipping Partners

We use trusted shipping partners to deliver your orders, including:

Blue Dart
Delhivery
India Post
Ecom Express

These carriers will handle your order with care and ensure timely delivery.

6. Packaging

We take great care in packaging your order to ensure it arrives in excellent condition. We use eco-friendly packaging whenever possible to reduce our environmental impact.

7. Address Issues

Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

If you realize there is an error in your shipping information, please contact us at civiclabel.shop@outlook.com as soon as possible. We will do our best to assist in correcting the address before the order is shipped.

8. Order Issues or Missing Shipments

If your order is delayed, damaged, or lost in transit, please contact us immediately. We will investigate the issue with the carrier and work with you to find a resolution, which may include reshipping the order or issuing a refund.

9. International Shipping

Currently, we do not offer international shipping, but we are actively working to provide this option in the future. Please check back for updates on our shipping locations.

10. Contact Us

If you have any questions about your order or need assistance with shipping, feel free to reach out to our customer service team:

Email: civiclabel.shop@outlook.com
Phone: +91 6359378089
Address: 204, Samrat Nagar Soc, Punagam, Chorasi, Surat, Gujarat - 395010, India