Refund Policy

Refund Policy

Last Updated: October 14, 2025

At CivicLabel.shop, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help guide you through our refund and return process.

1. Return and Exchange Policy

We accept returns and exchanges under the following conditions:

  • Returns: You have 7 days from the date of delivery to return your item.

  • Exchanges: If you receive a damaged or defective item, we offer exchanges for the same product or a different one, depending on availability.

  • The product must be in unused, original condition with tags and packaging intact.

  • Non-Returnable Items: Some items, like personalized products or sale items, are non-returnable. These will be clearly marked at the time of purchase.

2. How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at civiclabel.shop@outlook.com within 7 days of receiving your order. Please provide your order number and a description of the issue with your product.

  2. Return Authorization: Our team will provide you with instructions and a return authorization (RA) number. Please note that returns sent without an RA number may not be processed.

  3. Ship the Item: Pack the item securely and return it to the address provided. You will be responsible for the return shipping costs, unless the item is defective or damaged.

  4. Inspection and Refund: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days.

3. Refunds

  • Refund Method: Refunds will be issued to the original payment method used during purchase.

  • Processing Time: Please allow 5-7 business days for the refund to appear in your account. Processing time may vary depending on your payment provider.

  • Partial Refunds: In some cases, only a partial refund may be granted if the item is not returned in its original condition, is damaged, or is missing parts.

4. Damaged or Defective Items

If you receive a damaged or defective item, we apologize for the inconvenience. Please contact us immediately at civiclabel.shop@outlook.com, and we will arrange for a replacement or full refund. We may ask for photos of the damaged product to assist with the claim.

5. Cancellation of Orders

If you wish to cancel your order, please contact us as soon as possible at civiclabel.shop@outlook.com. Once your order is shipped, it can no longer be canceled. However, you can still follow our standard return and refund process once you receive the item.

6. Shipping Fees

  • Non-Refundable Shipping Fees: Shipping costs are non-refundable, except in the case of damaged or defective items.

  • Return Shipping Costs: Customers are responsible for the return shipping costs unless the item is defective or incorrect.

7. International Returns

Currently, we only offer returns within India. If you have purchased from outside India, please contact us to discuss the specific return process.

8. Contact Us

If you have any questions or concerns regarding our Refund Policy, please feel free to reach out to our customer support team:

Email: civiclabel.shop@outlook.com
Phone: +91 6359378089
Address: 204, Samrat Nagar Soc, Punagam, Chorasi, Surat, Gujarat - 395010, India