Faq's

Frequently Asked Questions (FAQ)

Welcome to the CivicLabel.shop FAQ page. Here, we’ve gathered the most common questions our customers ask. If you don’t find an answer to your question, feel free to reach out to us directly.

1. What is CivicLabel.shop?

CivicLabel.shop is an online store offering a wide range of high-quality, stylish products designed to fit your everyday needs. We focus on providing our customers with products that combine quality, functionality, and style.

2. How do I place an order?

Placing an order with us is simple! Just follow these steps:

  1. Browse our products and choose the items you want.

  2. Add them to your cart.

  3. Proceed to checkout and fill out your delivery details.

  4. Complete your payment using one of our secure payment methods.

  5. Once your order is confirmed, you'll receive an order confirmation email.

3. What payment methods do you accept?

We accept a variety of secure payment options, including:

  • Credit/Debit Cards (Visa, MasterCard, etc.)

  • Net Banking

  • UPI Payments

  • Cash on Delivery (COD) [If applicable in your region]

4. Can I modify or cancel my order after it's placed?

Once an order is placed, we begin processing it quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us at civiclabel.shop@outlook.com within 24 hours of placing the order. After this time, the order may have already been processed, and we may not be able to make any changes.

5. How can I track my order?

After your order has shipped, you will receive an email with a tracking number. You can use this number to track your order through our courier partner's website.

6. Do you offer international shipping?

Currently, we only offer shipping within India. We are working on expanding our reach, so stay tuned for international shipping updates in the future!

7. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at civiclabel.shop@outlook.com with your order number and a photo of the item. We will resolve the issue as quickly as possible by offering a replacement or refund.

8. What is your return and exchange policy?

We accept returns and exchanges within 7 days of receiving your order, provided the items are in their original condition and packaging. Please contact us at civiclabel.shop@outlook.com to initiate a return or exchange.

9. How do I contact customer support?

You can reach our customer support team through any of the following methods:

10. Do you offer gift cards?

At the moment, we do not offer gift cards, but we’re working on introducing them in the near future. Stay tuned for updates!